Exchange & Returns

EXCHANGES

We will be glad to exchange an items from dbshoes.net only for different size or color and ship it back to you at no cost to you.

Any item not from dbshoes.net will be thrown away.

Exchanges by Mail

Box the item including original packaging, enclose the original receipt and the completed exchange form that was included with your shipment. Ship package to:

dbshoes.net
Internet Exchanges
150 Kearny St.
San Francisco CA  94108

RETURNS

Return your unworn shoes* to your local Db Shoes store or via mail with the original receipt and box within 30 days from the date of purchase. We will exchange or offer you a refund on your original credit card used for the purchase. Shipping charges and surcharge will not be refunded.
*IMPORTANT:
No credit or exchange will be given if the returned merchandise shows signs of wear or abuse. It will be returned to the original address.

Any item not from dbshoes.net will be thrown away.

Returns to a Store

Bring the item you want to return in the original box with the original receipt. You also must have personal identification and the credit card used for the original purchase. Shipping charges will not be refunded.

Returns or Exchanges by Mail

Box the item including original packaging, enclose the original receipt and the completed exchange form that was included with your shipment. Ship package to:

dbshoes.net
Internet Returns
150 Kearny St.
San Francisco CA  94108