Help & FAQs


Once I place my order, what can I expect next?

Once your order is placed you will receive an e-mail confirmation letting you know that your order was received. Once your order has shipped you will receive an e-mail with a FedEx/UPS ground tracking number.


If I have questions about my order whom should I contact?

You can contact DB Shoes Internet Customer Service at customerservice@dbshoes.net


How soon will my order arrive?

All orders will normally be filled within 3-5 business days. Your shoes will than be shipped via FedEx/UPS ground and should arrive within 2 to 10 business days.


What states and/or countries do you ship to?

Fed/ExUPS Ground
Shipping is $7.00 for all orders shipped within the 48 continental states as well as Alaska and Hawaii. However, there is a $20.00 surcharge in addition to normal shipping and handling charges for Alaska and Hawaii orders. We do not ship internationally at this time, nor do we ship to military addresses. (AAPO/FPO or others.)

FedEx/UPS 2 day Express
Shipping is $14.00 for all orders shipped within the 48 continental states as well as Alaska and Hawaii. However, there is a $20.00 surcharge in addition to normal shipping and handling charges for Alaska and Hawaii orders. We do not ship internationally at this time, nor do we ship to military addresses. (AAPO/FPO or others.)